We will try our hardest to provide you with the best cigars, pipes, and accessories, in excellent condition. Our shipments are inspected for accuracy and quality but in the case that you are not satisfied with your purchase, you may return the item within 7 days of receipt of your order. Please contact either of our primary retail locations to start the process.
- Lake Forest - 949.830.7110
- Orange - 714.516.2500
If any product is received damaged due to shipping or delivery, Please contact us immediately.
Cigars — Cigars of 20 or more by the box or bundle of 20 cigars or more can be returned within 7 days of original receipt must be unopened and in original packaging to receive full credit.
Samplers and 5-packs, must be unopened and in original packaging within 7 days of original receipt to receive full credit.
For any cigars removed from original packaging, for example removed from their cellophane and or cigars have been cut. The return will be prorated.
Accessories - May be returned for refund, credit or exchange, if product is unused and is in all original packaging.
Pipes — You may return the item within 30 of receipt. Pipes can not have been smoked or damaged and in original packaging for full credit. Warranty does not include stem, mouthpiece, excess wear and tear, and cracks due to dropping.
Pipe Tobacco — only unopened containers are eligible for return within 30 days of receipt of your order.
In the event of a return, where free goods or promotional items are not returned with the original order. You will be charged the full retail price for those items.